Support Ticketing


Extend personalized support to your customers with Impiger’s support ticket solution. The self-service mobile solution makes it easy for your customers to request help and track progress on issues.

If your product needs support or regular maintenance a support ticket system is crucial for customer satisfaction. Their continued patronage often depends on your ability to provide on-time, and quality support and maintenance for your products. With our solution:

  • Automatically generates a customer service ticket.
  • The request is then assigned to service engineer or some support personnel.
  • Once resolved, notifications are sent to the customer and the ticket is closed.

Solution Features

  • Generate reports
  • Integrated calendar
  • Customizable workflows
  • Real-time status updates
  • Automated email reminders
  • Create custom forms for reviews
  • Dashboard for leave status and balance
  • Easy leave application and approval
  • Integrates with existing systems like biometric, RFID


Makes asking for help easy
Empowers customers to help themselves
Resolve Issues Faster
Build Better Relationships
Increases Customer Satisfaction
Provide Branded Support Experience

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