Support Ticketing

Overview

Extend personalized support to your customers with Impiger’s support ticket solution. The self-service mobile solution makes it easy for your customers to request help and track progress on issues.

If your product needs support or regular maintenance a support ticket system is crucial for customer satisfaction. Their continued patronage often depends on your ability to provide on-time, and quality support and maintenance for your products. With our solution:

  • Automatically generates a customer service ticket.
  • The request is then assigned to service engineer or some support personnel.
  • Once resolved, notifications are sent to the customer and the ticket is closed.

Solution Features

  • Generate reports
  • Integrated calendar
  • Customizable workflows
  • Real-time status updates
  • Automated email reminders
  • Create custom forms for reviews
  • Dashboard for leave status and balance
  • Easy leave application and approval
  • Integrates with existing systems like biometric, RFID

BENEFITS

Makes asking for help easy
Empowers customers to help themselves
Resolve Issues Faster
Build Better Relationships
Increases Customer Satisfaction
Provide Branded Support Experience

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